LiveChat is an online customer service software with real-time support, help desk software and network analysis functions. It was launched in 2002 and is currently developed and provided by LiveChat Software under the SaaS (software as a service) business model.
LiveChat uses LiveChat as a single point of contact, from a software management that usually uses different channels (chat, email and social media) and multiple tools to provide various customer services and online sales activities. LiveChat is used by more than 27,000 paying customers in more than 150 countries/regions.
In addition to website chat, LiveChat’s core functions also include: real-time website traffic monitoring, built-in ticketing system and agent efficiency analysis.
The LiveChat system determines the best potential customers to visit the website based on data collected from the purchase decisions of 65 million buyers. The statistics section allows to calculate the conversion from chat invitations to chat sessions to sales.
LiveChat is available in 41 languages, including: Armenian, Azerbaijani, Bulgarian, Catalan, Simplified Chinese, Traditional Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish Languages, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (bokmål), Norwegian (nynorsk), Polish, Portuguese, Brazil Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Tamil.
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